FlySAA Background

In 1934, the very first South African Airline, the SAA, was founded and became the national carrier of South Africa. This airline flies to 35 destinations worldwide. With 100 fleets, they quickly became South Africa’s number 1 trusted flight coordinator.

Surviving the 2^nd World War and apartheid, the old national colours of orange, white and blue needed to be replaced. The new livery was based upon the new national flag, with a sun motif. The Afrikaans name was replaced with and English one and, as a symbol of the new rainbow nation, one of SAA’s 747-300s was painted in bright colours.

On 24 June 1995, a SAA Boeing 747 captained by Laurie Kay produced one of sport’s most memorable moments when he piloted his plane over Ellis Park ahead of the Rugby World Cup final. It was described by a rugby writer as, "Completely unexpected, brilliantly executed, totally thrilling," and a pass that will live forever.

South African Airways is a member of Star Alliance. To become a member, an airline must offer and comply with the highest industry standards of customer service, security and technical infrastructure. They have achieved their vision to be Africa’s leading wold-class airline.

A few facts about South African Airlines:

• South African Airways is Africa’s largest and best airline.
  • It’s spacious economy and business class cabins offers a unique world class experience every time.
  • Their in-flight magazine and a selection of newspapers will make time fly and before you know it, you reach your destination!
  • The menu includes a choice of African inspired dishes, served with excellent South African wines and complimentary drinks.
  • If reading is not your thing, you can keep yourself busy with on-demand in-flight entertainment of your choice!
  • Their global arrival and departure lounges will ensure that your flight starts off in style.
  • With this airline, you can book your seat online until up to 24 hours before your flight.

South African Airways Statistics – www.flysaa.com

South African Airways’ success rate is exceptionally well in South Africa at the various major city airports, namely:

1. Johannesburg (O.R. Tambo International Airport)
2. Cape Town International Airport
3. Durban (King Shaka International Airport)

The statistics will follow below:

	Airport Target	15 Min on Time Performance Year to Date	15 Min on Time Performance March 2017
O.R. Tambo International Airport	87%	88.26%	89.07%
Cape Town International Airport	90%	90.83%	90.20%
King Shaka International Airport	91%	92.49%	91.80%

FlySAA Prices

South African Airways offer special one way fares between Johannesburg and Durban, East London, Cape Town and Port Elizabeth. Fares for Durban and Cape Town may be flight/day specific. Prices will vary as they are dependent on time, date and distance. Rather fly on less popular days to save costs.

FlySAA Flight Booking

With booking your flight, be sure to decide when you would like to fly, where you would like to fly and how (economy or business) you would like to fly. The steps are as easy ase 1,2,3 – just follow the easy prompts on our website.

FlySAA Flight Schedule

Flight schedules are subject to change, therefore keep visiting the website to book your flight or to enquire about flight departure times.

FlySAA Contact Info

Reservations

Email address: reservationsjnb@flysaa.com or give us a call on tel: +27 11 978 1111 or 0861 606 606 (sharecall in SA only). Office hours: Daily from 06:00 to 22:00 (GMT). Open on weekends and South African public holidays.

Customer Services

Email address: saacustomerservice@flysaa.com or give us a call on tel: +27 11 978 2888 or 0860 003 146 (sharecall in SA only); Fax: +27 11 978 9567; Twitter: @flysaa_care. Office hours: Weekdays from 08:00 to 16:30 (GMT). Closed on weekends and South African public holidays.

Cargo

Email address: cargohelpdesk@flysaa.com

Voyager

Email address: voyagerservicerecovery@flysaa.com or give us a call on tel: +27 11 978 1234. Office hours: Weekdays from 07:00 to 21:00 (GMT) and Saturdays, Sundays and South African public holidays from 08:00 to 14:00.

Baggage Service (lost/damaged)

Email address: baggageservices@flysaa.com or give us a call on tel: +27 11 978 3733. Office hours: Daily from 06:00 to 19:00 (GMT). Open on weekends and South African public holidays.

Refunds

Email address: onlinerefunds@flysaa.com or give us a call on tel: +27 11 978 1786 or +27 11 978 3366. Office hours: Weekdays from 08:00 to 19:00 (GMT); Saturdays and Sundays from 07:00 to 13:00 and closed on South African public holidays.

Website Queries

Email address:webhelp@flysaa.com

South African Airways Physical Address:

South African Airways have office across South Africa. Visit https://www.flysaa.com/help/customer-support/contact-us/contact-information-south-africa for more details.